ONGOING SUPPORT
Support that scales with your needs.
Three tiers, one philosophy: we don't sell-and-walk. Whether you need reliability, performance tuning, or a fully managed AI operations layer — you pick what fits.
Essential
"Keep it Running Smoothly"
Reliable AI system maintenance and support.
Best for
Clients who want reliability and peace of mind.
What it is
Core system monitoring and maintenance to ensure your AI workflows run reliably day-to-day.
What's included
- System monitoring (workflows, APIs, messaging)
- Incident response & bug fixes
- Minor adjustments and updates
- Monthly system health check
Performance
"Keep it Performing & Improving"
Ongoing AI optimization and performance improvement.
Best for
Clients who want results, not just uptime.
What it is
Ongoing optimization and tuning to ensure your AI system is not just working — but improving performance over time.
What's included
- Everything in Essential, plus:
- Prompt tuning and response optimization
- Workflow performance improvements
- Faster response times / priority support
- Monthly performance review + recommendations
Premium
"Actively Drive Growth & ROI"
Fully managed AI operations with proactive growth and optimization.
Best for
Clients where AI is critical to revenue or operations.
What it is
A fully managed AI operations layer with proactive optimization, deeper insights, and hands-on partnership.
What's included
- Everything in Performance, plus:
- Proactive optimization (we identify and implement improvements)
- Conversion / engagement optimization (where applicable)
- Advanced workflow enhancements
- SLA-style response times
- Strategic check-ins + roadmap planning
HOW THE TIERS DIFFER
From reactive to proactive. We can provide the level of support that fits best for you.
Essential
Reactive — we fix things
Reliable AI system maintenance and support.
Performance
Performance — we improve things
Ongoing AI optimization and performance improvement.
Premium
Proactive — we drive outcomes
Fully managed AI operations with proactive growth and optimization.